Remote and Online Computer Support Perth
As well as being a popular onsite repair service, we are also able to offer safe and secure online and remote support over an internet connection. Remote support is fast and is also cheaper than onsite report. You may wish to call on our remote support to fix smaller software issues or perform virus removal. We are able to see your screen and take control of your computer with your permission.
If you are able to use the internet or browse a website, then you are in good luck. Our technicians use the internet to securely connect to your computer through a simple process which we can guide you through over the phone or email.
Once the repairs are completed, then our access to your computer is revoked, and our technicians won’t be able to access your computer again without your permission, which ensures the safety and privacy of your data and computing activities.
How does it work?
Call our office on 1300 342 655 to have an appointment booked with a friendly technician
We will give you a call at the appointed time to listen to your problems and connect to your PC
We will resolve your issues as fast as possible, and confirm with you that you are satisfied.
After the job is complete, we will guide you through our payment system. The receipt is emailed to you.
What Issues Can Be Resolved Remotely?
Most software issues can be corrected, including
- Virus and malware removal
- Installation and configuration of software
- Popup and other annoyance removals
- General advice and tutoring
- Email and software configuration issues
- Optimise and speed up your computer
- Backup configuration and scheduling
- Solve some Windows problems and do updates
What Requires On Site Help
Some of the issues that require an onsite visit include:
- Networking and internet issues
- Faulty hardware that needs replacing
- Computers that cannot power on and boot
Frequently Asked Questions
Is your service safe and secure?
Yes! We use 256 bit encryption when we connect to your computer, the same that the military and banks use. We can talk to you over the phone while we do the repairs and you can watch on your screen everything that we do.
Can anyone else get access to my data?
No! The process is safe. Only one technician can access your computer at a time, and when the job is done, we cannot reconnect without your permission.
What are the minimum requirements?
It is required that you have a working internet connection. Preferably a fast connection such as ADSL, Fibre (NBN) or 4G LTE so that we can perform corrections quickly and save you money. We perform our work only on Windows and Mac computers, and you will require a credit card for payment when the job is complete.